GDPR Data Protection Policy

1. Introduction and Scope

Meet360 is a premium video conferencing and collaboration Software-as-a-Service platform operated by Tech Gaint Solution Private Limited (India) and Tech Gaint Solution LLC (USA). This policy explains how we collect, process, store, share and protect personal data when users access Meet360 services, including meeting services, affiliate program, wallet and payout features, KYC verification and related services.

This policy applies globally to users, visitors and customers. Enhanced GDPR rights apply to individuals located in the EEA, United Kingdom, Switzerland and other GDPR-equivalent jurisdictions.

2. Data Controller and Contact Information

3. Categories of Personal Data We Collect

• Identity and account data: name, username, email, phone, profile photograph, organization details and hashed password.
• KYC and verification data: government ID documents, proof of address, facial photographs or video, date of birth and nationality.
• Financial and wallet data: wallet balances, MeetPoints, payout details, transaction history and withdrawal request status.
• Meeting and communication data: meeting titles, schedules, participant data, chat messages, captions, transcripts and meeting usage.
• Affiliate and referral data: referral codes, affiliate network, earnings, leaderboards and performance metrics.
• Technical data: IP address, device information, browser, logs, error reports and analytics.
• Support and preference data: support requests, feedback, preferences and marketing opt-ins.

4. Purposes and Lawful Bases

• Providing account registration, authentication and meeting collaboration services.
• Operating MeetPoints, wallet, rewards, leaderboards and affiliate/referral features.
• Completing KYC verification, payout processing, fraud prevention and AML/CTF compliance.
• Improving platform security, preventing abuse and maintaining platform integrity.
• Providing customer support, service updates and optional marketing communications.
• Complying with legal, tax, accounting, regulatory and audit obligations.

5. Data Sharing and Processors

We do not sell personal data. We may share data with trusted processors for hosting, video infrastructure, payment processing, KYC/identity verification, email/SMS delivery, analytics, customer support and security. These processors are required to process data only under our instructions, maintain confidentiality and apply suitable safeguards.

6. International Data Transfers

Meet360 operates in India and the United States. Personal data may be transferred to India, the USA and other countries where our processors operate. Where required, we rely on safeguards such as Standard Contractual Clauses, appropriate contractual protections, user consent and other lawful transfer mechanisms.

7. Data Retention

• Account data: retained while account is active plus a reasonable legal period.
• KYC records: retained for at least 5 years or longer where required by law.
• Financial and transaction records: retained according to tax and financial regulations.
• Meeting recordings and chat logs: retained according to user or host settings unless legal retention applies.
• Technical logs: retained for a limited period, while aggregated analytics may be retained longer.

8. Your GDPR Rights

• Right of access to personal data.
• Right to rectification of inaccurate data.
• Right to erasure where legally available.
• Right to restriction of processing.
• Right to data portability.
• Right to object to certain processing.
• Right to withdraw consent where processing is consent-based.
• Right to lodge a complaint with a supervisory authority.

To exercise rights, contact privacy@meet360.app or dpo@meet360.app. We may verify your identity before processing requests.

9. Security Measures

We use appropriate technical and organisational measures including TLS encryption, access controls, role-based permissions, secure development practices, monitoring, incident response, backups and staff awareness to protect personal data.

10. Contact

Privacy Team / DPO Contact
Email: privacy@meet360.app or dpo@meet360.app
Phone: +91 9635158262
Website: www.meet360.app